Returns

  1. The United Kingdom’s Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. We will open a cancellation claim within 48 hours of you contacting us. If you wish to cancel your order please either write to us at JF Automotive Ltd, Unit 31 Integra:me, Bircholt Road, Parkwood Industrial Estate, Maidstone, Kent, ME15 9GQ or email us with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at the returns address shown below. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and inspected that they are in a re-saleable condition. We will not refund any postage costs incurred. If there part or product has been fitted then we have no obligation to refund or accept returns.
  2. Booking deposits will not be refunded.
  3. The TCU+ Gearbox flash “Elite Flash” is excluded from our returns policy as this is a bespoke/ single use/single vehicle product that connects to and is locked to the individual vehicles ECU and cannot be removed by the end user/customer
  4. Pop & Bangs (Crackle Map) is excluded from our returns policy as this is a bespoke calibrated map and as such we down not offer refunds for this product.
  5. No refund can be granted unless the vehicle is returned to the original state by JF Automotive. The 30-day money back guarantee only applies to JFA remaps and does not apply to other services, parts or dyno sessions including pop/bang maps.
  6. If another modification is purchased alongside a tuning file, which relies on a remap to operate, only the cost of the file is covered by this guarantee. We reserve the right to withdraw this 30 day money back guarantee.
  7. XHP Gearbox Tunes – Trial Period/Cancel Vehicle-Unlock – We can only offer refunds within a 24 hour period from the initial upload time and date. This is part of XHP’s terms and conditions.

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